- 1 Tips for Effective Business Communication
- 1.1 Use the right channel for your message
- 1.2 Always consider your audience
- 1.3 Use easy-to-understand words
- 1.4 Anticipate what questions might be asked and prepare your answers.
- 1.5 Remember that 93% of communication is non-verbal.
Use the right channel for your message
There are many ways to communicate with your coworkers. Make sure you use the most appropriate tool for your message.
If you’re making a formal announcement (such as the office closing for certain holidays), use official channels such as work email or company-wide memos.
If you’re relaying an informal message (such as details about a meal with the marketing department), you can send an instant message or text messaging system.
Always consider your audience
Communication is about what you want to say, but also about what your audience needs to hear.
It is important to consider the audience’s point of view in any communication. For example, imagine you are launching a workplace fitness club initiative that you know will not be popular with the rest of the staff.
When presenting information, you may want to include details about the health benefits of the contest to help reassure those who may not be interested in the idea.
With your audience in mind, it’s also important to consider your word choices!
Use easy-to-understand words
Simple writing is easier for your audience to read and understand. If your readers stumble over your vocabulary, the message you’re trying to convey is likely to be lost.
No matter your choice of words, people will always have questions. Prepare for them by considering these suggestions:
Anticipate what questions might be asked and prepare your answers.
If you’re giving a presentation on an obscure topic (such as Carbon Fiber’s Longevity and How It Relates to Cat Food), it’s likely that someone will ask how you became interested in the topic.
You don’t have to include that information in the presentation itself, but it’s a good idea to have your answers ready for the question-and-answer session.
Try practicing your presentation in front of family members, friends, or colleagues to get an idea of the possible questions your audience might ask!
Remember that 93% of communication is non-verbal.
Remember that 93% of communication is non-verbal. When answering questions, giving presentations, or communicating in general, keep your non-verbal cues and communication in mind.
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Make sure that your posture, gestures, facial expressions, and other non-verbal cues convey a message that is consistent with your verbal message. If you don’t seem to believe your message, your audience will have a hard time believing it too.